Contact us
We Are Here to Assist You
At ARTEM, every piece we create is built on care, heritage, and personal connection. Whether you have questions about our handloom weaving process, need guidance choosing the perfect shawl or gift, or require assistance with an existing order, our team is always delighted to help.
Have a specific inquiry or custom request? Get in Touch
- Email us at : artem.heritage@gmail.com
- WhatsApp & Direct Call: +923319442452
(Available Monday – Saturday, 9:00 AM – 6:00 PM PKT)
Frequently Asked Questions
**Do you ship internationally?**
Yes, we deliver our handcrafted pieces worldwide via express international courier services (DHL/FedEx) with full order tracking.
**How do I care for my ARTEM shawl?**
Due to the delicate nature of pure wool and pashmina, we recommend dry cleaning only to preserve the softness, drape, and embroidery.
**Can I send an ARTEM piece as a gift?**
Every ARTEM piece comes elegantly wrapped in our packaging, making it ready to present as an heirloom gift. You can also add a customized gift note at checkout.