Refund policy

Return & Exchange Policy

At ARTEM, every heritage shawl is a masterclass in slow-craft, handwoven by traditional artisans in Pakistan's remote areas. Due to the delicate and unique nature of our heritage textiles, we maintain a refined and careful return policy.

• Eligibility Window: We accept return or exchange requests within 14 days of delivery.

• Condition of Item: Items must be unworn, unwashed, free of any scent or marks, and in their original packaging with all tags attached.

• Handmade Variations: Because our pieces are genuinely handwoven, subtle variations in weave, texture, or natural dyes are not flaws, but rather the unique signature of authentic artisan craft.

• Final Sale: Custom-crafted or bespoke orders are final sale and cannot be returned or exchanged unless received damaged.

• How to Initiate: To start a return or exchange, please contact our client care team at artem.heritage@gmail.com with your order number. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.